Shipping Policy

At True Heart Foundation, we are committed to delivering our Ayurvedic and wellness products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is processed and dispatched, you will receive a shipping confirmation via email or SMS with tracking details (if available).

Shipping Locations

We currently ship across India.
For international shipping inquiries, please contact us before placing an order.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout.
Occasionally, we may offer free shipping on selected products or promotional orders.

Estimated Delivery Time

Standard delivery time is 5–10 business days, depending on your location.
Delivery timelines may vary due to:
- Remote or non‑serviceable areas
- Weather conditions
- Courier partner delays
- Festivals or unforeseen circumstances

Please note that delivery times are estimates, not guaranteed timelines.

Delivery Partners

We work with reliable third‑party courier and logistics partners to ensure safe delivery.
Once the order is handed over to the courier partner, delivery is subject to their operational policies.

Tracking Your Order

Tracking details will be shared once the order is dispatched.
You can use the tracking link to monitor your shipment status.
If tracking information is not updated immediately, please allow 24 hours for activation.

Damaged or Missing Items

If you receive a damaged package or missing item, please inform us within 48 hours of delivery.
Share clear photos/videos of the package and product to help us investigate.
After verification, we will arrange a replacement or refund as per our Refund & Cancellation Policy.